Return & Refund Policy
Last updated: 05/08/2026
Returns & Exchanges
Due to the custom and personalized nature of our products, we do not accept returns or exchanges on custom orders, personalized items, or digital downloads.
This includes:
Custom signage
Seating charts
Place cards
Invitations
Personalized prints
Digital products and templates
Please review all order details carefully before submitting your order.
Order Approvals
For custom orders, digital proofs may be provided before production. Once a proof has been approved, The Looped Co. is not responsible for:
Spelling errors approved by the customer
Incorrect names, dates, or event details submitted by the customer
Changes requested after approval
Additional revisions or reprints may require additional fees.
Damaged or Incorrect Orders
If your order arrives damaged or you believe there is an error on our part, please contact us within 7 days of delivery at loopedcoinquiries@gmail.com.
Please include:
Your order number
Photos of the item and packaging
A description of the issue
If the issue is determined to be due to our error or damage during shipping, we will work with you to provide a replacement or appropriate resolution.
Digital Products
Due to the nature of digital products, all digital download sales are final and non-refundable.
Cancellations
Orders may be canceled within 24 hours of purchase unless production or design work has already begun.
Custom orders canceled after work has started may be subject to partial cancellation fees to cover time and materials already invested.
Shipping Delays
The Looped Co. is not responsible for delays caused by shipping carriers, weather, or other circumstances outside of our control. We recommend placing wedding and event orders well in advance of your event date.
Contact Us
For any questions regarding your order, please contact:
The Looped Co.
Email: loopedcoinquiries@gmail.com
Website: https://theloopedco.com